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Frequently Asked Questions (FAQ)
Welcome to Monet Oil Arts Below are answers to common questions about our hand-painted artwork, customization, shipping, returns, and support.
Products & Artwork
We specialize in handmade oil paintings and artwork. Our paintings are hand-painted by skilled artists and are not printed reproductions. Because each piece is made by hand, slight variations in color, texture, and brushwork make every artwork unique.
Yes. We can customize artwork by size, color, subject, details, or an approved reference image. Before production begins, we will confirm the design details, price, timeline, and shipping method.
Custom artwork is made specifically for you and has special cancellation and return rules; please review our Return & Refund Policy. For customization requests, contact us at info@monetoilarts.com.
Payment
We accept the following payment methods when available at checkout:
Shopify Payments: Credit/Debit Cards (Visa, MasterCard, Maestro, American Express, JCB, Discover, Diners Club), Shop Pay, Google Pay, Apple Pay.
PayPal
All transactions are processed through secure encrypted channels. For more details, please refer to our Payment Policy.
Shipping & Delivery
Most artworks are created and prepared within 7-10 calendar days. After shipment, standard delivery usually takes another 7-10 calendar days. Total estimated delivery time is usually 10-20 calendar days after order confirmation. For more details, please refer to our Shipping Policy.
Monet Oil Arts currently provides standard delivery within the United States. If your delivery address is outside the United States, please contact us before placing an order so we can confirm whether special shipping is available.
Standard shipping within the United States is free and included in the artwork price. Special shipping arrangements, if available, may require additional charges confirmed before shipment.
If your artwork is damaged or lost during shipping, please contact us as soon as possible at info@monetoilarts.com and provide your order number, clear photos of the damaged artwork, and clear photos of the outer packaging.
We will review the issue and help arrange a refund, replacement, repaint, exchange, or other appropriate solution.
Returns, Exchanges & Refunds
You may request a return or exchange within 30 days after delivery. The artwork must be unused, unaltered, and returned in its original condition with secure packaging.
Custom artwork cannot be returned for personal preference after delivery. For full details, please refer to our Return & Refund Policy.
After we receive and inspect an approved return, eligible refunds are typically processed within 5-7 business days. Your bank or payment provider may take an additional 7-14 business days to post the refund to your account.
Customer Support
You can contact us via email at info@monetoilarts.com. For detailed information, please refer to our Contact Information page.
Still Have Questions?
If you have any other questions, please contact us:
Company: Sagehui Group Inc
Email: info@monetoilarts.com
Support Phone/SMS: +1 (304) 395-3486
Address: 30 N Gould St Ste R, Sheridan, WY 82801 USA
Last Updated: June 21, 2026