Return & Refund Policy

Monet Oil Arts  wants your artwork purchase to feel clear, fair, and worry-free. Because each artwork is hand-painted, please review the policy below before placing an order.

1. Artwork Quality

If the artwork you receive materially differs from the description or images shown on our official website, you may request a return, replacement, repaint, exchange, or refund. Please include your order number and clear photos so our team can review the issue.

All Monet Oil Arts artworks are hand-painted. Minor variations in color, texture, brushwork, or finish are normal characteristics of original handmade artwork and are not considered defects.

2. Shipping Damage or Wrong Items

If your artwork arrives damaged, defective, lost in transit, or you receive the wrong item, please contact us as soon as possible at info@monetoilarts.com. Include clear photos of the artwork, the outer packaging, and any visible damage.

After review, we may offer a full refund, replacement, repaint, exchange, or other reasonable solution at no additional cost to you.

3. 30-Day Return Window

You may request a return or exchange within 30 days after delivery. Return requests submitted after 30 days may not be accepted.

To be eligible for return, the artwork must be unused, unaltered, and returned in its original condition with secure packaging. We strongly recommend reusing the original packaging to reduce the risk of damage during return transit.

4. Custom Artwork Policy

Custom artworks, including pieces made to your requested size, color, subject, image, or other specifications, are created specifically for you and cannot be returned for personal preference after delivery.

If you cancel a custom order before shipment, a $100 material fee may be deducted to cover prepared materials and work already started. Custom orders cannot be cancelled after shipment or delivery.

5. Returns for Personal Preference

If the artwork does not fit your space, style, or preference, you may request a return within 30 days after delivery, provided the artwork is unused, unaltered, and securely packed in its original condition.

For returns due to personal preference, the customer is responsible for return shipping costs and any related return fees. We recommend using a trackable shipping service and keeping the receipt until the return is completed.

6. Return Process

1. Email info@monetoilarts.com within 30 days after delivery with your order number and reason for return or exchange.
2. Our team will review your request and, if approved, provide return instructions and the designated return address.
3. Ship the artwork back within 7 days after receiving return authorization.
4. Items sent back without prior approval may not be accepted.
5. After we receive and inspect the returned artwork, eligible refunds will be issued to your original payment method within 5-7 business days.

7. Refund Timing

Once approved and processed, refunds are returned to the original payment method. Your bank, card issuer, or payment provider may take an additional 7-14 business days to post the refund to your account.

8. Non-Returnable Items

The following items are not eligible for return:

• Custom artwork after shipment or delivery, except where required by law or where the item arrives damaged, defective, or materially different from the approved order details.
• Items that have been used, altered, damaged, or not returned in their original condition.
• Items returned without prior return authorization.
• Return requests submitted more than 30 days after delivery.

Contact Us

If you have questions about this Return & Refund Policy, please contact us:

• Company: Sagehui Group Inc
• Email: info@monetoilarts.com
• Support Phone/SMS: +1 (304) 395-3486
• Address: 30 N Gould St Ste R, Sheridan, WY 82801 USA

Last Updated: June 21, 2026